Let’s cut right to the chase. How do you engage with your clients? Often, clients expect prompt answers to their questions about your business solutions. As such you need chat software that’s quick and hassle-free. Gravatate eases the communication between your employees, co-workers, vendors, and clients. Through Gravatate, you can chat with your clients in real time, solving problems quickly and increasing your margins.
Gravatate enables private and focused communication channels to engage your customers, 1:1 or in groups, as appropriate. This chat software also speeds up your workflow as it drive conversations in the appropriate context of the group or team.
Not only does a business need to communicate with potential customers, but it also needs to improve its internal communications. Gravatate fills the gap between time-consuming and costly phone calls and slow emails. The software enables you to create workspaces for specific projects, subjects, teams, or even for particular clients. The creation of specific workspaces helps the team focus on the topic at hand and harness the power of like-minded people.
Gravatate enables you to improve your teams’ productivity. Through instant messaging and the use of real-time data, you can reduce delays or eliminate them altogether.
In the age of messaging bots, Gravatate aims at simplifying and fine-tuning the conversations between you and your customers, by providing an engaging and personalized chat experience. In this way, you can easily create conversation threads with prospects and clients, gather valuable client data, and distribute contextual messages. Your teams can collaborate anytime from anywhere. Gravatate also has the same features, even if you’re mobile, including video conferencing.
Through Gravatate, you can categorize conversations and messages into specific channels and custom groups. This allows for objectivity and the building of realistic expectations. Also, the streamlined messaging experience ascertains that the right team handles specific client concerns driving a better experience. It’s a relationship manager, with communication and collaboration as its core.
You will be able to track visitors in real time, and your agents will be able to respond to more people within a shorter time. As you are also able to view their performance metrics and chat history, you can refine your operations and strategies to be more responsive to client needs.